DAI Help Desk Analyst

About the role

Redwood Strategy Group (RSG) is a minority-owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations.

Responsibilities

• Provide technical expertise and skills to implement business solutions in the help desk and training domains utilizing functional knowledge in DAI/Oracle modules.
• Address and resolve DAI Help Desk Tickets, assisting the customer’s DAI end users with financial and technical issues (primarily P2P).
• Research and reconcile contracts, invoices, and payments.
• Collaborate cross-functionally with other teams, workstreams, and external stakeholders such as DFAS and DAI PMO.
• Support the posting of Obligations (Reimbursables, Contracts, G-INV Orders) and provide resolution guidance for a variety of issues.
• Create Standard Operating Procedures (SOPs) and other System Process Documentation (SPDs).
• Deliver training on evolving processes within DAI.
• Demonstrate strong analytical skills for budgeting and planning purposes.
• Facilitate clear and effective communication with stakeholders at all organizational levels.
• Contribute creative and strategic thinking to enhance business processes and outcomes.
• Work both independently and as part of a team, demonstrating leadership and collaboration skills.

Requirements

• Bachelor's Degree
• 1 year DoD Financial Management experience
• Public Trust Desired

Skills

• Ability to communicate effectively with cross-functional partners and stakeholders.
• Strong organizational skills and the ability to multitask.
• Proactive and a team player.
• Ability to conduct research, reconciliation, and analysis of financial transactions.

Pay

$70,000 - $85,000 per year