Help Desk Analyst

Responsibilities

• Provide frontline technical support by responding to user inquiries, documenting issues in the ticketing system, and ensuring requests are tracked accurately from intake through resolution.
• Diagnose and resolve desktop, software, and connectivity problems involving Windows systems, Microsoft Office applications, network access, and internally used business tools.
• Set up and configure end-user equipment such as desktop computers, projectors, video conferencing devices, printers, and related peripherals to support day-to-day operations.
• Prepare and deploy workstation hardware for internal use, including imaging devices, maintaining system builds, and updating asset records.
• Support end-user learning by offering basic technical guidance and assisting with user education when new tools or processes are introduced.
• Participate in assigned project work, including device migration efforts to Intune and troubleshooting issues that arise during implementation.
• Perform repair and maintenance activities for PCs and printers to minimize downtime and keep equipment functioning properly.
• Follow established procedures and service expectations while responding promptly to tickets, requests, and user communications.
• Maintain an organized and safe work area and provide support outside standard business hours when evening or weekend coverage is needed.