Help Desk Analyst

About the role

We are currently seeking a Help Desk Analyst to join our team. The Help Desk Analyst provides excellent customer service and desktop support for computer users across the company.

Responsibilities

• Answering help desk calls and emails.
• Provide quality response and timely service to all callers.
• Logging help desk requests into the system, prioritizing incoming issues, triaging problems, working in the field to fix problems, and/or escalating trouble tickets as appropriate.
• Working with other department members to install/upgrade desktop and network systems, software, and to troubleshoot and solve desktop/server problems.
• Supports new user process from network set‑up to end user education.
• Self‑motivator and able to troubleshoot technical issues without much assistance.
• Knowledge of working with Windows 11 operating system.
• Knowledge of working with Microsoft Office products.
• Knowledge of troubleshooting peripheral devices (printers, scanners, fax machines).
• Install, modify, and repair computer hardware and software.
• Resolve technical problems with Local Area Networks (LAN) and other systems.

Qualifications

• 2+ years experience in IT field supporting users in the use of computers, networks, and printers.
• Demonstrated knowledge of Windows operating system and network familiarity in a WAN environment is required.
• Excellent customer service skills are required.
• Able to organize and prioritize work independently.
• Strong written and verbal communications.
• Bachelor’s degree in IT or related field is preferred.
• Windows certification is preferred.

Benefits

• Comprehensive health insurance
• 403(b) with match
• Generous PTO
• EAP support
• Tuition assistance
• Flexible spending and health savings accounts
• Wellness resources and employee discounts
• And more great benefits

Pay

Compensation $24.00 - $30.00 per hour. This range reflects our commitment to pay equity and market‑competitive compensation. Final compensation depends on experience, skills, and internal equity.

Schedule

Position is Monday through Friday, 7:00 AM to 3:30 PM. After‑hours call is required on a rotational basis approximately every 3rd week.