Help Desk Analyst

Responsibilities

• Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites.
• Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology.
• Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time.
• Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces.
• Aid educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings.
• Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments.
• Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.

Requirements

• Experience providing help desk or desktop support in a detail-oriented environment, preferably within education or a multi-site organization.
• Working knowledge of Active Directory and user support within Microsoft Windows environments.
• Hands-on experience supporting Windows 10 systems and common end-user hardware.
• Ability to troubleshoot basic software, hardware, and network connectivity issues efficiently.
• Familiarity with service desk ticketing practices, including documenting incidents and tracking resolutions.
• Strong communication skills with the ability to support both technical and non-technical users.
• Ability to organize tasks, manage multiple requests, and maintain dependable customer service in a fast-paced setting.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Not specified.

Pay

TBD.

Schedule

TBD.