Help Desk Analyst

Responsibilities

• Experience with information technology with an emphasis in helpdesk support and customer service.
• Reviews, analyzes, and evaluates complex systems and user needs to enhance the overall operational system.
• Solves operational issues, coordinates work with programmers, and orients users to new system.
• Provides system Helpdesk support and elevated Helpdesk Support.
• Compiles and reports environment usage data through various documents.
• Develops and maintains documentation to summarize usage; Maintain database to track license inventory and other environment metrics.
• Ledds and/or assists onboarding new team members and training existing team members on new tasks as necessary.
• Supports the implementation of performance metrics and process improvement efforts.
• Able to communicate clearly and effectively with Government clients.
• Self-starter that can work on tight deadlines.

Requirements

• A Bachelor Degree
• At least two to three (2-3) years of experience
• Experience with JIRA AND Google
• Able to obtain a MBI Clearance

Qualifications

Empowered by our values of being one team with unwavering integrity, JPI strives to exceed client expectations with solutions that meet their unique needs. Our commitment to diversity and inclusion ensures that all qualified candidates have the opportunity to contribute to our dynamic team.

Skills

Clear and effective communication skills, ability to work under pressure, and proficiency in JIRA and Google applications are essential for success in this role.

Benefits

Comprehensive benefits package including healthcare coverage.

Pay

Between $40,000 - $65,000 annually, depending on experience and qualifications.

Schedule

Full-time position.