Help Desk Analyst

Duties/Responsibilities

• Setup and support of iPad iOS
• Setup and support of Microsoft Surface tablets
• End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
• Administration support of AgentXcelerator online agent platform – including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting
• Administration of VUE platform for user account setup and activation

Qualifications

• Proficiency with web browsers/settings on multiple devices
• Knowledge Skills, And Abilities
• Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
• Excellent communication and customer relation skills
• Troubleshooting pc and iOS
• Experience with Apple iOS setup and deployment
• Knowledge of Mobile Device Management (MDM) software
• Knowledge of VUE platform
• A positive ‘can do’ attitude