DAF Support Engineer
Responsibilities
Support Operations through the arbitration and execution of requests from our International Defense and customers.
Preserve the spacecraft and ground systems; ensure existing and potential satellite tasking requirements are met; deliver imagery and ancillary data to Vantor internal and external customers.
Support numerous internal departments, including Remote Systems, Direct Access Remote Sensing, Project Management, and the direct access account management and sales teams.
Monitor satellite access windows to guarantee successful execution and ensure delivery of imagery and products within prescribed deadlines.
Frontline incident management for direct access customers outside of standard business hours
Troubleshoot Tier 1 and 2 issues in high-pressure situations
Utilize and maintain monitoring tools by performing ongoing assessments of the efficiency/performance of these tools,
Work alongside operations, sales, and customer facing teams on requirements and operational implementation,
Provide input and guarantee accuracy of operations, efficiency, and transition documentation and procedures,
EFFECTIVELY communicate with team members, cross-departmental staff, and customers regarding status, milestones, issues, and resolution.
Requirements
Must be a U.S. citizen and possess a current/active Secret security clearance.
Ability to accommodate 24/7 rotational shift work.
Bachelor’s degree in engineering, computer science, or a relevant field. Four additional years of experience may be substituted for a degree.
Background in Windows & Unix/Linux environments
Familiarity with scripting languages, such as Python or Ruby.
Must possess/demonstrate excellent verbal and written communication skills.
Qualifications
Geospatial and GIS experience or familiarity with remote sensing applications
Ability to understand system-level concepts and grasp details of the interaction between various components in the system
Proficiency with understanding and modifying XML and JSON
Experience with aerospace and/or satellite ground systems
Ability to support time-sensitive requirements
Ability to work independently and in a team environment
Ability to multi-task, results-driven, strong sense of ownership and urgency
Ability to interact multilingually
Skills
Excellent verbal and written communication skills
Benefits
Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life.
Pay
The base pay for this position within Colorado is: $71,000.00 - $95,000.00 - $104,500.00 annually.
Location
Vantor is located in Longmont, CO.