Support Engineer
Infinite Computer Solutions · Campus, IL · 2 mo ago
Information TechnologyFull-time
Key Responsibilities
- Provide first and second-level technical support to users via phone, email etc.
- Working on Service requests and resolving them in a timely manner.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Escalate complex issues to higher-level support teams when necessary.
- Document support activities and maintain accurate records in the ticketing system.
- Aid with onboarding and offboarding of employees including account setup and equipment provisioning.
- Ensure compliance with IT policies and procedures.
Qualifications
- Associate's degree in Information Technology or related field (Bachelor's preferred).
- 1-3 years of experience in IT support or helpdesk role.
- Proficiency in Windows operating systems.
- Familiarity with Active Directory, Office 365, and remote desktop tools.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
Qualifications Range
- Minimum Year of Experience: 1
- Maximum Year of Experience: 3