Support Engineer

About the role

We are hiring a Full-Stack Support Engineer to resolve complex issues and ensure Healthie’s customers have a seamless, reliable experience with our platform. In this role, you’ll dive deep into our codebase, investigate/solve bugs, and collaborate cross-functionally to drive resolution—helping providers and organizations deliver care without interruption.

Responsibilities

• Resolve complex issues and ensure seamless, reliable customer experience
• Dive deep into our codebase, investigate/solve bugs
• Collaborate cross-functionally to drive resolution
• Build tooling and solutions to reduce ticket volume
• Work with customers to troubleshoot and resolve technical issues
• Improve support documentation
• Collaborate closely to creatively solve problems with other engineering teams and departments
• Develop automations to improve internal workflows

Requirements

• 2-3 years of experience working as a full stack software engineer or other equivalent technical experience
• 2-3 years of experience in a customer facing technical role
• Strong knowledge working with Ruby on Rails, React or other equivalent technologies
• Foundational knowledge working with relational databases and APIs
• Prior experience building internal or external support tools
• Prior client-facing experience is a plus, ideally in a fast-paced startup environment, and understanding the value of cross-functional collaboration

Qualifications

• Sharp attention to detail and a high bar for quality in your work, especially when resolving customer-impacting issues
• Confident troubleshooting technical systems and navigating through ambiguity to identify root causes and resolve issues
• Communicate complex technical concepts clearly and effectively, both internally and externally, adapting your style to the audience
• Proactive and pattern-oriented—when you see a recurring issue, you don’t just solve it once; you come up with solutions, share insights with Product, update internal documentation, and improve processes for the long term
• Mission-driven, passionate about healthcare, and motivated by the opportunity to improve patient outcomes and provider experiences through technology
• Embody Healthie’s core values—Respect, Reliability, and Resilience—and live by our Good Citizen principles in the way you work, collaborate, and lead