D365 F&O Senior Support Consultant

About the role

The Senior Client Services Specialist provides post-implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management clients. This role investigates and resolves issues, coordinates enhancements, supports continuous improvement initiatives, and helps clients realize sustained value from their D365 investment.

Responsibilities

• Lead post-implementation functional support for clients using Microsoft Dynamics 365 Finance and Supply Chain Management or earlier versions of Microsoft Dynamics AX.
• Own complex and escalated support cases from initial assessment through resolution, coordinating functional, technical, and client resources as needed.
• Diagnose root causes, evaluate business impact, recommend solutions or workarounds, and communicate status, risks, and next steps to client stakeholders.
• Partner with implementation teams to plan and execute effective transitions from project delivery to ongoing support, including knowledge transfer and support-readiness reviews.
• Serve as a trusted advisor to clients by identifying continuous improvement opportunities that enhance system performance, usability, controls, and business processes.
• Lead requirements gathering and solution design for enhancements; develop clear functional specifications, test scenarios, support documentation, and end-user materials.
• Plan and coordinate functional testing, regression testing, user acceptance testing, and production validation for fixes and enhancements.
• Mentor support consultants, review work products, share leading practices, and contribute to knowledge articles, reusable assets, and service delivery standards.
• Use Microsoft Dynamics Lifecycle Services, Azure DevOps, and other standard tools to prioritize, document, track, and report support and enhancement work in accordance with service-level commitments.
• Maintain current knowledge of D365 Finance and Supply Chain Management capabilities, release updates, and relevant Microsoft guidance while working effectively in a remote, client-facing environment.

Requirements

• Bachelor’s degree in Supply Chain Management, Operations, Accounting, Finance, Business, Management Information Systems,