D365 CRM Consultant

Overview

The Infosys Microsoft unit specializes in leveraging Microsoft Azure, Office 365, and Dynamics to deliver innovative cloud solutions that enhance business agility and operational efficiency. Our team of certified professionals and global presence ensures top-tier services, from cloud strategy and adoption to application development and data migration.

Area of Responsibility

Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities.
Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements.
Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance.
Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications.
Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards.
Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer.

Required Skill and Experience

• Experience in Dynamics CRM (Sales). Dynamics 365 Technical with hands on complex Customizations and Configurations and integrations.
• Need to be well versed in plugins, workflows, .Net, JavaScript and Portals.
• Good knowledge on Dynamics 365 and coding best practices. Includes design specifications, programming, problem diagnosis, debugging, testing, modification and assurance of technical requirements of computer programs per established industry practices and Customer’s Development Management Methodology (DMM).

Preferred Skill and Experience

• Microsoft certifications with Dataverse experience & Azure integration experience (Logic Apps, Functions, Service Bus, API Management)
• Proven enterprise-scale D365 & Power Platform architecture design experience
• Advanced Power Platform ALM & CI/CD using Azure DevOps or GitHub
• Experience in complex integrations with third-party and line-of-business systems
• Hands-on experience with Power Pages, PCF controls, and advanced Canvas Apps
• Experience handling data migration, performance tuning, and large Dataverse volumes

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution.
• Will also consider three years of progressive experience in the specialty in lieu of every year of education.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Benefits

• Competitive pay
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.