d'Lite Cashier/Expo

d'Lite Healthy On The Go · Scottsdale, AZ · Today

OTHRPart-time

About the role

The Cashier/Expo is a Front of House team member responsible and accountable for superior customer satisfaction through positive customer management in greeting, menu guidance, payment processing, and loyalty benefits. This role carries out the company's core values and serves as a role model for company culture, delivering the best service in a clean, friendly, and safe dining environment. The Cashier/Expo reports directly to the assigned Shift Leader and General Manager, and is accountable for executing the policies, procedures, and direction they provide.

Required to successfully complete and meet the requirements of the General Team Member Training Certification and the Cashier/Expo Training Certification. Must be able to fluently speak and write in English to best communicate with customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times.

Responsibilities

Ensure customers are professionally and enthusiastically greeted, guided through the menu, and processed efficiently with a friendly, positive attitude aligning with company core values
Maintain superior knowledge of the entire menu, ingredients, modifications, allergens, and upcharge costs
Field inside, drive-thru, and phone orders
Perform work of other team members as needed
Operate a Point of Sale (POS) system; accurately reconcile daily check outs, sales, tips, and credit cards
Follow proper cash handling procedures at all times
Abide by policies and procedures for comps, voids, employee food, and the customer loyalty program
Complete position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
Address customer complaints and report to the Shift Leader and/or General Manager
Perform table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction
Keep company passwords and intellectual property confidential
Demonstrate a positive, helpful attitude as well as present professional conduct and appearance at all times
Use, implement, and adhere to all company policies, procedures, systems, and processes
Maintain regular and predictable attendance

Schedule

Scheduled working hours range from Sunday through Saturday, 5:30am to 5:30pm, with shifts ranging from 4 to 8 hours in length. Availability to work weekends is required.

Requirements

18+ years of age
High school graduate
Prior restaurant experience preferred but not required
Dependable, honest, trustworthy, and possesses integrity
Positive attitude and great personal drive
Courteous and enthusiastic
Willingness and ability to learn in a fast-paced sales environment
Exceptional communication skills
Exceptional guest services skills
Basic math and computer skills
Proficiency on Aloha POS preferred but not required
Ability to handle multiple projects simultaneously and efficiently preferred
Successful completion of General Team Member Training Certification
Successful completion of Cashier/Expo Training Certification
Reliable transportation

Physical Demands

Frequency key: Never = 0%, Rarely = 1–10%, Occasionally = 11–33%, Frequently = 34–66%, Continuously = 67%+.

Sitting: Never
Standing: Continuously
Walking: Frequently
Bending: Frequently
Squatting: Frequently
Kneeling: Rarely
Crawling: Never
Climbing: Never
Reaching: Frequently
Grasping: Frequently

Lifting and Carrying:

1–10 lbs (food items, paper goods, office items, buss tubs): Continuously
11–20 lbs (water dispenser): Frequently
21–35 lbs (trash/recycle): Occasionally
36–50 lbs: Never
51–75 lbs: Never

Compensation

Competitive compensation package, with the opportunity to thrive in a challenging, enriching, and rewarding environment and to grow with the company during a period of exciting growth. The Cashier/Expo will be empowered to work with the team and be provided the tools to do so.