d'Lite Cashier/Expo

Part-time position located in Scottsdale, AZ. Competitive compensation.

About the role

The Cashier/Expo is a team member of the Front of House, reporting directly to the assigned Shift Leader and General Manager. The role is responsible and accountable for superior customer satisfaction through positive customer management in greeting, menu guidance, payment process, and loyalty benefits, while ensuring core values are carried out through execution. The Cashier/Expo is expected to be a role model for company culture and deliver the best service in the cleanest, most friendly, and safest dining environment.

The Cashier/Expo is accountable for executing the policies, procedures, and direction provided by the Shift Leader and/or General Manager and must successfully complete both the General Team Member Training Certification and the Cashier/Expo Training Certification. The Cashier/Expo must be able to fluently speak and write in the English language to best communicate with customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times.

Responsibilities

• Ensure customers are professionally and enthusiastically greeted, guided through the menu, and processed efficiently with a friendly, positive attitude aligned with company core values
• Maintain superior knowledge of the entire menu, ingredients, modifications, allergens, and upcharge costs
• Field inside, drive-thru, and phone orders
• Perform work of other team members as needed
• Operate a Point of Sale (POS) system, accurately reconciling daily checkouts, sales, tips, and credit cards
• Follow proper cash handling procedures at all times
• Abide by policies and procedures for comps, voids, employee food, and the customer loyalty program
• Complete position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
• Address customer complaints and report to the Shift Leader and/or General Manager
• Perform table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction
• Keep company passwords and intellectual property confidential
• Demonstrate a positive, helpful attitude and present professional conduct and appearance at all times
• Use, implement, and adhere to all company policies, procedures, systems, and processes
• Maintain regular and predictable attendance; scheduled working hours range Sunday–Saturday from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length

Requirements

• 18+ years of age
• High school graduate
• Prior restaurant experience preferred but not required
• Dependable, honest, trustworthy, and possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest service skills
• Basic math and computer skills
• Proficiency on Aloha POS preferred but not required
• Ability to handle multiple projects simultaneously and efficiently preferred
• Successful completion of General Team Member Training Certification
• Successful completion of Cashier/Expo Training Certification
• Availability to work on weekends
• Reliable transportation

Physical demands

Lifting and carrying frequency:

• 1–10 lbs. (food items, paper goods, office items, buss tubs): Continuously
• 11–20 lbs. (water dispenser): Frequently
• 21–35 lbs. (trash/recycle): Occasionally
• 36–50 lbs.: Never
• 51–75 lbs.: Never

Posture and movement frequency:

• Sitting: Never
• Standing: Continuously
• Walking: Frequently
• Bending: Frequently
• Squatting: Frequently
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never
• Reaching: Frequently
• Grasping: Frequently