Cybersecurity Saviynt L3

About the role

Cybersecurity Saviynt L3 position located in Jersey City, NJ (onsite).

Responsibilities

• Resolve highly complex technical issues related to Saviynt's platform.
• Maintain and monitor existing Saviynt integrations, workflows, and configurations.
• Support JDBC and API based application onboarding by performing testing and resolving issues.
• Apply knowledge of Saviynt connectors for various applications to ensure seamless integration and access governance.
• Configure, troubleshoot, and optimize connector performance.
• Join major incident management bridge for P1 issues.
• Troubleshoot and resolve escalated issues from L2, ensuring timely resolution.
• Provide support for complex user/access provisioning issues.
• Troubleshoot any integration/connector related issues.
• Fix issues related to approval and request based workflows.
• Analyze trends in incident management to identify causes and propose long‑term solutions.
• Perform root cause analysis for P1 & P2 issues, fix them, and update SOPs.
• Ensure all IAM services are up and running; proactively monitor Saviynt EIC services.
• Support L2 resources for issues requiring heavy configuration changes.
• Assist in debugging and troubleshooting issues, including collaboration with technology vendors.
• Act as single point of contact for the client.
• Provide continuous improvement ideas.
• Deliver exceptional customer service and technical support to meet client IAM needs.
• Mentor and train support teams on architectural best practices and innovative solution design.

Requirements

• Profound expertise in Saviynt's IAM platform, including configurations, integrations, and customization.
• Advanced understanding of IAM technologies, concepts, and best practices.
• Strong experience in troubleshooting and resolving complex technical issues within Saviynt.
• Proven ability to architect and design innovative solutions based on Saviynt to meet unique client requirements.
• Proficiency in managing and maintaining Saviynt's IAM systems at an architectural level.
• Comprehensive knowledge of scripting languages and tools for automating IAM processes.
• Expertise in access control, security protocols, and IAM administration.
• Thorough understanding of regulatory compliance standards relevant to IAM, such as GDPR, HIPAA, or similar regulations.
• Familiarity with Active Directory, LDAP, and other authentication protocols.

Qualifications

• University degree in IT or/and IT Security.
• Preferred certifications: Saviynt L100, L200 trainings; Certified Information Systems Security Professional (CISSP).

Skills

• Exceptional analytical and problem‑solving skills.
• Excellent communication and interpersonal skills to collaborate with clients and cross‑functional teams.
• Strong leadership abilities to guide and mentor support teams.
• Creativity and adaptability to architect innovative solutions to complex IAM challenges.
• Dedication to providing excellent customer service and technical support.
• Detail‑oriented with a commitment to delivering high‑quality architectural designs and solutions.
• Ability to work both independently and as part of a team, managing tight schedules for multiple deadlines.

Benefits

• Competitive pay.
• Option to elect healthcare insurance (Dental, Medical, Vision).
• Major holidays.
• Paid sick leave as per state law.

Pay

Pay Rate: $42/hr on W2