CX Strategy lead - 6-month contract to hire

About the role

This is a contract UX/UI Designer role supporting a public-facing digital platform used by a large and diverse user base. The position is hybrid within the Boston Area and embedded within a small, collaborative design group.

Responsibilities

• Congducting and facilitating usability tests for web-based applications and content
• Translating research insights into accessible, user-centered UI solutions
• Designing and iterating on wireframes and production-ready interfaces
• Contributing components and patterns to an existing design system
• Reviewing UX/UI work produced by partner teams
• Collaborating with product, engineering, data, and policy stakeholders

Requirements

The role is ideal for a designer who enjoys owning meaningful research-driven work and seeing their designs quickly move into production. You’ll work closely with product partners, engineers, researchers, and senior stakeholders to improve real-world digital experiences that impact a broad audience.

• 3+ years of experience in UX/UI or digital product design
• Strong experience planning and running usability testing
• Advanced proficiency with Figma, including high-fidelity prototyping
• Working knowledge of WCAG accessibility standards
• Experience collaborating with cross-functional teams

Qualifications

• Background working in complex or highly regulated environments
• Experience contributing to or maintaining a design system
• Comfort facilitating design workshops and stakeholder sessions
• Familiarity with collaboration tools such as Miro
• Strong systems-thinking and service-design mindset

Skills

• Systems-thinking and service-design mindset

Benefits

The role offers a strong opportunity to deepen experience in service design, usability testing, and design systems while maintaining solid work-life balance.

Pay

Not specified

Schedule

Consistent weekly hours

Benefits

Not specified

Skills

• Systems-thinking and service-design mindset

Benefits

Not specified