CX Specialist – Industrial and/or Electrical Experience Required

Join a Team That Powers Industry

About the Role

Energy Management Corporation (EMC) is seeking an experienced CX Specialist to join our Salt Lake City team. This position is ideal for someone passionate about delivering exceptional customer experience and with a strong background in the industrial and/or electrical industry.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and online inquiries.
• Prepare accurate quotations and process customer orders.
• Support outside sales representatives and field service technicians with customer requests and project coordination.
• Build and maintain strong customer relationships through responsive, professional service.
• Identify opportunities to grow existing customer accounts through consultative selling and proactive outreach.
• Cook with internal departments to ensure timely delivery of products and services.
• Maintain accurate customer information within CRM and ERP systems.
• Develop and maintain working knowledge of EMC’s products, services, and capabilities to confidently recommend solutions.
• Resolve customer concerns quickly while maintaining EMC’s commitment to exceptional service.

Requirements

• Minimum of two (2) years of experience in the industrial and/or electrical industry.
• Minimum of two (2) years of customer service, inside sales, technical support, customer success, or technical sales experience.
• Working knowledge of industrial electrical products such as electric motors, variable frequency drives (VFDs), generators, motor controls, pumps, rotating equipment, or similar industrial products.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities with strong attention to detail.
• Proficiency with Microsoft Office applications.
• Experience using CRM and/or ERP software.
• Ability to prioritize multiple projects while maintaining accuracy and responsiveness.

Preferred Experience

• Experience with Salesforce, Zoho CRM, Microsoft Dynamics, SAP, Epicor, SharpSpring, or similar CRM/ERP platforms.
• Experience supporting industrial service operations or electrical distribution.
• Knowledge of manufacturing, industrial maintenance, or rotating equipment repair.

Benefits

Competitive compensation based on qualifications and experience.

Monday-Friday Schedule (8:00 AM-5:00 PM)

• Medical, Dental, Vision, Life, Short-Term Disability, and Long-Term Disability Insurance
• 401(k) and Roth 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Assistance Program
• Ongoing Professional Development
• Collaborative Team Environment

Physical Requirements:

• Ability to sit, stand, and walk throughout the workday.
• Ability to occasionally lift and move up to 25 pounds.
• Ability to operate computers, office equipment, and standard business technology.
• Ability to communicate effectively with customers, vendors, and employees.

Location: Salt Lake City, Utah (On-Site)

Equal Employment Opportunity: Energy Management Corporation is an Affirmative Action/Equal Opportunity Employer. We are committed to fostering an inclusive workplace and encourage qualified applicants from all backgrounds to apply.

Candidate Attestation: I hereby certify that the information provided in my application, résumé, and any accompanying documents is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, falsification, or omission of information may disqualify me from consideration for employment or, if employed, may result in disciplinary action up to and including termination. I authorize Energy Management Corporation to verify the information I have provided and to contact references, previous employers, educational institutions, or other appropriate sources as necessary. By submitting my application, I acknowledge that I have read, understand, and agree to this attestation.