CX Learning Experience Designer

About the role

As a Support Learning Experience Designer (LXD), you will play a pivotal role in creating exceptional learning experiences that are crucial to the ongoing success of our CX team and Dialpad University (DPU).

Responsibilities

• Analyze learning needs and objectives to design effective and results-driven learning experiences.
• Create engaging, interactive, and accessible (WCAG 2.0/508) multimedia and instructional learning content, including course outlines, learning activities, assessments, videos, infographics, and other learning formats.
• Apply adult learning principles and theories to design learner-centric, outcome-focused training solutions.
• Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design.
• Continuously improve learning experiences based on feedback, evaluation data, and industry trends.
• Collaborate with cross-functional teams, including subject matter experts, content developers, and IT support, to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials.
• Oversee the management and administration of the organization's Learning Management System (LMS).
• Maintain and update course content within the LMS, ensuring accuracy and relevance.
• Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
• Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.
• Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.
• Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages.
• Collaborate with teams cross-functionally to efficiently leverage resources and materials and eliminate potential duplications of work.
• Stay up to date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration.
• Share knowledge and best practices with the team to foster a culture of continuous learning and improvement.

Requirements

• Bachelor's or Master's degree in Education or a related field.
• 5+ years of proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting.
• Proficiency in multimedia authoring tools (e.g., Articulate 360, Camtasia) and Learning Management Systems.
• Strong understanding of adult learning principles, instructional design models, and learning technologies.
• Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.
• Solid analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

Qualifications

• Experience with Docebo LMS.
• Knowledge of accessibility standards (WCAG 2.0/508).
• Ability to manage and administer the organization's Learning Management System (LMS).
• Experience with multimedia authoring tools (e.g., Articulate 360, Camtasia).
• Experience with instructional design and adult learning principles.
• Experience with Learning Management Systems (LMS).
• Experience with project management and organizational skills.
• Experience with data analysis and problem-solving.
• Experience with communication and collaboration in cross-functional teams.

Benefits

We offer competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Pay

Competitive salary.

Schedule

Full-time.