CX Learning Experience Designer

About the role

The Support Learning Experience Designer (LXD) plays a pivotal role in creating exceptional learning experiences for the CX team and Dialpad University (DPU). This includes designing and executing the New Hire Training program, Upskilling program, and individualized training solutions. The role involves managing the LMS, tracking learner progress, and collaborating with cross-functional teams.

Responsibilities

• Analyze learning needs and objectives to design effective and results-driven learning experiences.
• Create engaging, interactive, and accessible multimedia and instructional learning content.
• Apply adult learning principles and theories to design learner-centric, outcome-focused training solutions.
• Incorporate various delivery methods such as e-learning, video, microlearning, and gamification.
• Continuously improve learning experiences based on feedback, evaluation data, and industry trends.
• Collaborate with cross-functional teams to ensure seamless execution of learning initiatives.
• Oversee the management and administration of the organization's Learning Management System (LMS).
• Maintain and update course content within the LMS, ensuring accuracy and relevance.
• Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
• Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.
• Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.
• Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages.
• Collaborate with teams cross-functionally to efficiently leverage resources and materials and eliminate potential duplications of work.
• Stay up to date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration.
• Share knowledge and best practices with the team to foster a culture of continuous learning and improvement.

Requirements

• Bachelor's or Master's degree in Education or a related field.
• 5+ years of proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting.
• Proficiency in multimedia authoring tools (e.g., Articulate 360, Camtasia) and Learning Management Systems.
• Strong understanding of adult learning principles, instructional design models, and learning technologies.
• Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.
• Solid analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

Qualifications

• Intensely curious and holds themselves to a high bar.
• Scrappy, Curious, Optimistic, Persistent, and Empathetic core traits.

Benefits

Competitive salary, comprehensive benefits, and real opportunities for growth. Dialpad offers a vibrant office environment, cutting-edge AI tools, and a robust training program to help employees reach their full potential.

Pay

Competitive salary, details TBD.

Schedule

Full-time, based primarily in our Austin, TX office.