CX GTM Project Manager

About the Role

The CX GTM Project Manager is the on-the-ground pod lead for day-to-day GTM execution. This role runs cadence, tracks milestones, routes blockers, and ensures no phase gate advances without complete sign-off — across the full five-phase journey from Pre GTM through Scale.

Key Responsibilities

• Lead the day-to-day operational cadence of assigned GTM pod(s) across all five phases: Pre GTM, Build, Pre-Launch, Launch, and Scale
• Own pod-level milestone tracking — every open task has a status, owner, and next action updated daily in the cross-pod tracker
• Prepare and present the readiness gate package for each phase: checklist completion, open risk items, and sign-off documentation
• Route blockers to the GTM Manager or SME Pool the same day they are identified — escalation is a core competency of this role
• Maintain RACI fidelity within the pod: every team member knows their responsibility per phase at all times
• Facilitate pod retrospectives within two weeks of Scale phase completion and submit findings in the standard format
• Write a weekly pod health summary: milestone completion rate, open blockers, phase gate outlook, and risks to launch date
• Flag pods at risk of schedule slip to the GTM Manager at least five working days before the affected gate

What Success Looks Like

• Zero un-escalated blockers older than 24 hours across all assigned pods
• Readiness gate packages delivered 48 hours before every gate review — complete, no missing items
• 100% of assigned pods complete a structured retrospective within two weeks of Scale phase
• Pod health summaries submitted weekly with zero gaps in the cross-pod milestone tracker

Skills & Experience

• 3+ years in project or program management — PMP, CAPM, or equivalent experience preferred
• Proven ability to manage multiple concurrent workstreams with overlapping timelines
• Strong written communication — able to produce clear, concise milestone summaries and escalation briefs for a senior audience
• Experience running daily standups, gate reviews, and retrospectives in a structured methodology
• High attention to detail — comfortable owning a complex checklist with zero margin for missed items