CX Engineer

Location: Hybrid (San Francisco or Boston preferred) or Remote for the Right Individual

About AllSpice

At AllSpice, we're building a platform for hardware engineering teams to collaborate, automate, and supercharge their workflows. By applying proven software development principles and AI technology to the hardware lifecycle, we’re redefining how a $6.5B+ industry designs, builds, and collaborates - powering innovation across electronics teams worldwide.

What You’ll Do

• Lead technical onboarding for new customers, helping electrical engineering teams successfully deploy AllSpice into their hardware development workflows
• Guide customers through importing ECAD projects and repositories and establishing Git-based collaboration practices for hardware design
• Train engineering teams on collaborative design reviews for schematics and PCB layouts using AllSpice
• Serve as the primary technical advisor for customers as they integrate AllSpice into their development processes
• Identify expansion opportunities within existing accounts by helping teams unlock deeper value from the platform
• Work closely with Account Executives to support expansion conversations and technical validation during growth opportunities
• Advise customers on best practices for version control, design review workflows, and engineering collaboration
• Support advanced use cases including automated design checks, hardware CI-style workflows, and cross-team collaboration
• Troubleshoot technical issues related to ECAD files, repository structure, and integrations
• Capture customer feedback and translate it into actionable insights for the product and engineering teams
• Create technical documentation, playbooks, and enablement resources that help customers scale their usage of AllSpice
• Act as a trusted technical partner to engineering leaders, helping them modernize their hardware development workflows

What We’re Looking For

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field
• Strong technical communication skills and the ability to work directly with senior engineers and technical leadership
• Experience working with ECAD tools such as Altium, KiCad, Cadence, OrCAD, or similar
• Ability to diagnose complex technical problems and guide teams toward effective solutions
• Experience collaborating with cross-functional teams, including engineering, product, and sales
• Familiarity with Git workflows, commands, and clients, with experience using GitHub, GitLab, Bitbucket, or similar platforms
• Comfortable working in a fast-moving startup environment where processes are still evolving
• Strong ownership mindset with the ability to balance multiple customer engagements simultaneously
• Experience with Python scripting

Bonus Points

• Experience working in a customer-facing technical role such as Solutions Engineer, Field Applications Engineer, or Customer Success Engineer
• Background working with hardware startups, robotics companies, aerospace, defense, or IoT companies
• Experience integrating engineering tools such as PLM systems, issue trackers, or CI/CD-style workflows

Benefits

• Competitive salary and equity
• Health, dental, and vision insurance
• Generous PTO
• Flexible work arrangements (hybrid or remote)
• Home + in-office stipends
• Opportunity to make a meaningful impact at a fast-growing company alongside a smart, supportive team