CX Solutions Engineer

About the role

Based in Silicon Valley, Bridgepointe was founded in 2002 on the principle that businesses need a strategic partner and advocate when procuring, implementing, and maintaining IT services and infrastructure. The Company’s IT Strategists offer business leaders direct access to a large portfolio of vendor-agnostic solutions, employing a six-step model that starts with getting to know a client’s business, challenges, and goals and culminates in recommendations and support around supplier selection. Bridgepointe’s expert IT Strategists help clients achieve optimal IT results without costly consulting agreements.

Bridgepointe Technologies is looking for a highly collaborative, technically oriented sales support professional to help Bridgepointe develop, scope, and position UCaaS, CCaaS, customer experience, AI, workforce engagement, BPO, and related technology solutions for prospective customers. This is a fast-paced role supporting a large volume of simultaneous opportunities across Bridgepointe Sales Agents, customers, and supplier teams. The candidate will support opportunity qualification, lead discovery and scoping discussions, translate business and technical requirements into solution recommendations, and contribute to high-quality proposals and customer presentations. The ideal candidate will bring exemplary presentation skills, strong technical discovery ability, detailed scoping capability, and the confidence to join customer meetings or presentations with minimal preparation when needed, quickly identify key client pain points, pivot the discussion appropriately, and lead the conversation toward clear next steps and scope definition.

Responsibilities

• Support the development of sales opportunities in a highly collaborative, fast-paced environment by providing technical consultancy that helps customers define business objectives, operational requirements, and solution priorities.
• Partner with Bridgepointe Sales Agents to understand customer needs, assist with opportunity qualification, and map requirements to appropriate Bridgepointe supplier products, services, and solution portfolios.