CVM HR Operations Manager

About the role

The College of Veterinary Medicine (CVM) is seeking a strategic and collaborative CVM HR Operations Manager to join our team. This position reports directly to the Assistant Dean of CVM HR and manages full-lifecycle HR operations while providing leadership, mentorship, and supervision to a dedicated team of HR Specialists.

Responsibilities

• Directly manage and supervise HR Specialists responsible for supporting college departments with their day-to-day operational needs (including classification, compensation and talent acquisition).
• Provide day-to-day training, strategic consultation, and planning leadership to maximize the team’s capabilities as expert resources for their customer groups.
• Deliver HR operational oversight for all college departments including those in specialized clinical service areas operating on a 24/7 basis (including Teaching Hospitals/Diagnostic Labs, Teaching Animal Unit, Reedy Creek, and Lab Animal Resources), guiding the team through the triage and management of unique operational and regulatory challenges.
• Monitor operations and workflow trends to target training opportunities, recommend, and participate in implementation of modern tools and resources to empower the HR team in delivering outstanding service.
• Oversee CVM’s HR and personnel file management system, ensuring strict compliance with federal and state record-keeping standards.
• Serve as the primary reviewer of all HR actions, ensuring all submitted classification, compensation, and hiring actions are accurate, compliant, and aligned with college and university approval and requirements.
• Coordinate the completion of key metrics and reports (e.g., Quarterly Vacancy reports) and ensure accurate monthly Additional Compensation workflows in partnership with finance leadership.
• Serves as a trusted advisor and subject matter expert on full employment lifecycle needs (hiring, compensation, benefits, separation).
• Utilizes deep expertise across multiple HR disciplines to provide sophisticated counsel and strategic support to senior line managers and designated major units.
• Serves as a liaison to central university offices and functions as a strategic partner to deliver unified solutions and ensure alignment with university and state policies.
• Provides expert guidance to translate complex strategies into measurable, results-driven actions. Leads comprehensive change management initiatives to guide the team through structural, operational, and cultural transitions.
• Recommend, design, and draft forward-thinking internal HR procedures that improve overall service delivery, staff motivation, and talent retention.

Qualifications

• Graduation from a four-year college or university preferably with coursework applicable to HR management, human relations and/or business administration and four years of directly-related program development and personnel management experience demonstrating competencies needed to perform the work; or an equivalent combination of training and experience.
• Master’s Degree in Human Resources Management or related field alongside active professional HR Certification (SHRM or HRCI).
• Experience supervising HR personnel, managing workflow allocation, and fostering professional development within a team to ensure operational excellence.
• Experience leading HR operations, including recruitment, position classification, talent acquisition, and the administration of core HR programs.
• Deep knowledge of NC State policies and procedures regarding timekeeping, complemented by a comprehensive understanding of state and federal labor laws (including FLSA compliance).