Customs House Brokerage Associate

About the role

The CHB Operations Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a small group of client accounts by expediting their shipments from start to finish; developing familiarity with their import programs and products; and coordinating file processing with team members and other Company work groups.

Responsibilities

• Own all CHB operations services for the customers assigned to them, including but not limited to:
• Providing customer service to assigned customers and assisting customers with questions and requests for information.
• Processing Customs entries and PGA for clearance of goods, ensuring full compliance of all Customs and PGA regulations.
• Opening entry files, and subsequently processing entries according to outlined KPI.
• Congnitions clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.
• Completes customer billing and/or other required reports.
• Completes tracking and tracing for inbound shipments.
• Cordination of Operations for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.

Requirements

• Maintain customer SOPs and make updates as needed
• Required to ensure that required documentation / entry package is uploaded into operating system

Qualifications

• Minimum 2 years of CHB experience
• 1-12 months of experience in the industry
• Cargo Wise experience highly desired
• Excellent verbal and written communication skills with the ability to communicate confidently
• Persistently drives issues to closure
• Well organized, detail oriented – especially when working under pressure
• Works together with others in the business unit to achieve results, fosters teamwork
• Able to multi-task in a face paced environment
• Bachelor’s degree preferred but not required, or equivalent work experience
• Customs House Brokerage License preferred but not required

Skills

• Customer Service
• Customs Compliance
• File Processing
• Clearance Coordination
• Customer Billing
• Tracking and Tracing
• Teamwork
• Multi-tasking

Benefits

• Full time employees are eligible for Health Insurance
• Paid Time Off
• 401k Match

Pay

$56,000 - $60,000*

Schedule

Full-time

Benefits

• Health Insurance
• Paid Time Off
• 401k Match