Customs Brokerage Agent

About the Role

Join a global logistics company where professionalism, leadership, and a friendly environment foster an innovative, customer service-based approach to logistics. Expeditors is a Fortune 500 company with over 19,000 trained professionals across 350+ locations worldwide. We specialize in global supply chain management, providing customized solutions and seamless, integrated information systems to meet the sophisticated needs of international trade.

We love to promote from within—more than 50 percent of our employees have been with Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program and opportunities to grow, do what you love, and build a career with us.

Responsibilities

• Receive documents and prepare customs entries in Customsware or other customs software.
• Understand the elements of the Import & Export Customs SOP.
• Ensure accurate and timely data entry into operating systems.
• Ensure timely customs clearance of shipments and monitor clearances.
• Communicate with customers regarding customs clearances.
• Exhibit exceptional customer service by anticipating, understanding, and meeting needs proactively. Resolve issues promptly, including escalating to management when necessary.
• Build rapport and exhibit empathy during interactions to improve customer satisfaction (both externally and internally).
• Consistently complete quality work that matches job expectations, committed to operational excellence and continuous improvement.
• Ensure all activities comply with company policies, procedures, code of business conduct, and government regulations.
• Meet deadlines reliably, manage time effectively, and prioritize tasks.
• Collaborate with team members, aiding others without request to benefit the company and customers.
• Communicate professionally (verbal and written) both internally and externally, providing timely and relevant information.
• Answer phone calls and respond to voicemails, emails, and other communications according to Expeditors' standards.
• Exhibit and promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Participate in training and complete at least 52 hours of relevant training per year. Pursue professional development goals, including participating in a development plan as appropriate.
• Ensure smooth and timely freight process flow according to Expeditors' operational procedures and customer SOPs. Proactively notify customers of any issues.
• Consistently meet KPI standards as per company procedures.
• Monitor exception reports for quick data integrity resolution.
• Invoice customers accurately and timely according to Expeditors and customer requirements.
• Properly provision service provider charges to avoid reserves and follow credit approval processes to minimize risk.

Requirements

• Global logistics industry knowledge.
• Good computer skills (e.g., MS Excel, MS Word).
• Fluent in English.

Benefits

• Paid Vacation, Holiday, and Sick Time.
• Health Plan: Medical.
• Life Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.

Pay

Base Pay Range: $19.00 - $25.00 per hour, based on experience.

Physical Demands

• Use of standard office equipment: computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Writing with pencil/pen/marker.
• Functions performed primarily while seated at a desk.

Reporting Structure: Customs Brokerage Lead Agent, Supervisor, and Manager.