Customs Brokerage Agent

Job Description

Major Duty and Responsibilities:

• Timely and Accurate Shipment Processing
• Timely and Accurate Data Entry
• Timely and Accurate Billing and Accounting
• Operations: Receive documents. Prepare customs entries in Exp.o Customs. Understand the elements of the Import & export customs SOP. Ensure accurate and timely data entry into operating systems from LOG to DLV. Ensure timely customs clearance of shipments. Monitor customs clearances and communicate with Customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Meet and maintain KPI standards, as per department goals and metrics.

Expeditors Key Performance Expectations

Exceptional Customer Service:

• Exceeds customer expectations by anticipating, understanding and meeting needs.
• Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
• Buils rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

Job Execution:

• Consistently completes quality work that matches job expectations.
• Is committed to operational excellence and continuous improvement for own job function and across the network.
• All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

• Consistently meets deadlines.
• Is punctual and can be relied on for planning purposes.
• Is organized, manages own time effectively and can prioritize.

Collaboration:

• Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
• Works in harmony with superiors and fellow workers without incident or delay.

Communication:

• Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
• Provides relevant and timely information to co-workers, customers and service providers.
• Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Qualifications

• Education and Experience: Bachelor's Degree or equivalent experience2 years Customs Brokerage/Compliance experience preferred
• Computer skills (Microsoft Word, Excel, Power Point)
• Ability to type: 45wpm
• Ability to work under pressure
• Ability to adapt to changes
• High level of attention to detail
• Strong organizational skills
• Strong communication skills
• Process oriented

Training Requirements

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Additional Information

• Shift (x4): Monday - Friday | 08:00am - 05:00pm

Additional Information

• Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus