Customer Value Manager - Onsite 5 days

What You'll Do

• Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities
• Drive value of deployed solutions for all customers in your portfolio by driving retention and providing recommendations to optimize adoption and use of the TXM platform
• Educate customers on new product capabilities and position value propositions
• Collaborate with key stakeholders to develop connections ensuring a smooth customer journey
• Oversee key stakeholder relationships post-signature and own and drive these relationships post-go live
• Oversee Champions training and certification, and deliver persona-based end user training
• Host regular office hours for end users through go live and oversee early adoption period and metrics

What You've Done

• 5+ years experience as a Customer Success/Customer Value Manager role within SaaS space
• Experience using technology, metrics, and reporting to manage a customer support functions
• Experience having value-based conversations with business executives and key clients
• Experience managing products, product offerings, and customer experience with products
• Strong organizational and project management skills

Pay

Salary Expected salary range $75,000 - $90,000

Benefits

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every office and even to those who work remotely!

Diversity, Equity, & Inclusion

We want you to be your best self and to pursue your passions! Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!