Business Analyst - Contact Center - 5 Days Onsite

Qualifications

• A degree in business administration or communication
• Strong technical understanding of multiple types of enterprise systems on various platforms like NICE / Avaya / RingCentral or any other Contact Center/telephony platform with the ability to understand and create process and system diagrams
• Proven Analytical, Evaluative, And Problem-solving Abilities
• Required Ability to work individually as well as part of a collaborative team
• Microsoft Office Suite of products (Word, Excel, PowerPoint)

Responsibilities

• Work as part of a team that helps lead initiatives and projects toward deployment and success
• Elicit business requirements from clients in an agile cadence within our sprint calendars to meet production release criteria
• Work effectively with all members of the project team to cohesively produce results that exceed client expectations
• Lead requirements elicitation with client staff on assigned projects
• Build expertise within specified domains throughout project work
• Build leadership skills as a subject matter expert on the project team