Customer Contract Administrator - Onsite

Job Description

Bachelor’s degree (BA/BS) or equivalent professional experience (required).

1-3 years of experience in commercial contract operations or related fields.

Strong Excel skills, including the ability to manipulate large datasets and extract insights.

Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView.

Familiarity with ERP systems including SAP, Vistex, and JDE (preferred).

Accountabilities

Reporting to the Manager of Contract Operations, the Analyst is responsible for supporting client price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management.

This includes a broad range of agreement types such as custom, courtesy, self-distributor, and non-GPO contracts.

The Analyst will oversee commercial consumable sales contracts across all U.S. business segments, ensuring accurate and timely implementation to support business objectives.

Key Responsibilities

• Ensure accurate execution of letter of commitments (LOC), customer set-up and maintenance (CS&M), group purchasing organization (GPO) group transitions and local contracts for new and renewal agreements.
• Serve as a key point of contact for internal and external inquiries related to pricing activation and membership.
• Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.
• Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities.
• Ensure alignment of external partners and customers with client strategic objectives.

Essential Responsibilities

• Efficiently manage and resolve a high volume of external and internal inquiries.
• Leverage automation and reporting tools to research and respond promptly to stakeholder needs.
• Facilitate and lead internal and external calls to address and resolve stakeholder requests quickly and effectively.
• Understand and support client business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests.
• Own and drive performance against key metrics, KPIs, SLAs, and Individual Impact goals aligned with organizational strategy.
• Manage price activation transitions ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members.
• Efficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes.
• Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions.
• Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks.
• Communicate time-sensitive membership exceptions to relevant cross-functional teams to ensure downstream process alignment and mitigate financial risks.
• Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
• Communicate necessary updates to local contracting associates to ensure accurate G