Customer Value Manager - Onsite 5 days

About the role

Phenom is an AI-Powered talent experience platform redefining the HR tech space. As a global organization with offices in 6 countries and over 1,500 employees, we are seeking a Customer Value Manager (CVM) to engage with Phenom customers globally. The CVM will drive adoption and usage of Phenom’s TXM platform, ensuring value attainment for customers and supporting platform expansion and net retention.

Responsibilities

• Deliver business impact, innovation, and relevant value for customers by understanding their key business objectives, challenges, and opportunities.
• Drive value of deployed solutions for all customers in your portfolio by ensuring retention and providing recommendations to optimize adoption and use of the TXM platform.
• Educate customers on new product capabilities and position value propositions.
• Collaborate with key stakeholders to develop connections and ensure a smooth customer journey.
• Oversee key stakeholder relationships post-signature and drive these relationships post-go-live.
• Create success and adoption plans following sales handover to define expectations for partnerships.
• Oversee Champions training and certification, and deliver persona-based end-user training.
• Host regular office hours for end users through go-live and oversee early adoption period and metrics.

Requirements

• 5+ years of experience as a Customer Success/Customer Value Manager within the SaaS space.
• Experience using technology, metrics, and reporting to manage customer support functions.
• Ability to have value-based conversations with business executives and key clients.
• Experience managing products, product offerings, and customer experience with products.
• Strong organizational and project management skills.

Pay

Expected salary range: $90,000 - $100,000 (subject to change in accordance with Phenom’s policies).

Benefits

• Health and wellness benefits/programs to support holistic employee health.
• Flexible hours and working schedules, as well as parental leave for new parents.
• Generous vacation policies & holiday time off.
• Career pathing and development opportunities in a growing organization.
• Tons of perks and extras in every office and for remote employees.