Customer Value Manager

This is a Fully Remote Job 1. About Our Client:The organization operates in the automotive technology sector, addressing the lack of innovation in automotive retail and manufacturing over recent decades. It provides a cloud-native platform connecting OEMs, retailers, and consumers, integrating advanced technologies such as big data, machine learning, and AI to enhance automotive retail experiences. The company serves a global market with a workforce of around 3,000 employees across North America, Asia, and Europe. 2. About the Opportunity:The Customer Value Manager is responsible for leading the strategic relationship with assigned dealership accounts to ensure their long-term success and value realization from the platform. This role drives measurable business outcomes by aligning dealer goals with platform capabilities, managing value delivery, and supporting account renewal and growth through data-driven insights and collaboration. 3. Responsibilities:Manage and cultivate trusted relationships with key stakeholders in assigned dealership accountsDevelop and execute Customer Value Plans aligned with dealer priorities and outcomesLead structured, outcome-focused Value Reviews replacing traditional quarterly business reviewsCollaborate with Customer Value Architects to analyze adoption and maturity metricsTranslate performance data into clear value narratives for customersMonitor account health, renewal readiness, and expansion opportunitiesPartner with Sales to support renewals and identify growth potentialAdvocate for customer needs internally and escalate risksWork with Virtual Value Managers to support account activities between strategic meetingsMaintain accurate and current documentation of customer interactions and plansTrack customer progress against agreed goals and maturity milestonesCoordinate with cross-functional teams to resolve issues and align strategiesAdapt to evolving portfolio and organizational structures in a high-growth settingTravel as necessary to support customer engagement and deepen relationshipsContribute to broader goals of improving retention, expansion, and value realization 4. Requirements:Bachelor’s degree in relevant fields or equivalent experience3–5 years in customer value, account management, or related client-facing SaaS rolesProven ability to manage executive relationships and conduct value-focused discussionsStrong analytical skills to interpret performance data and adoption trends 5. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.