Customer Value Manager

For our client, we are seeking a Customer Value Manager to join the team of a leader in the Enterprise Technology space. This role will focus on building and deepening customer relationships, with a strong emphasis on driving measurable value and protecting renewals across a portfolio of accounts. You will partner closely with sales and customer success stakeholders to shape account strategy, interpret usage and health data, and communicate a clear business case for continued engagement. The position is ideal for a commercially minded relationship manager who can translate customer outcomes into renewal confidence and expansion opportunities. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $100,000 – $120,000 annually Responsibilities Own and cultivate customer relationships with dealership accounts Develop and execute actionable customer value plans for each account Lead value reviews focused on measurable outcomes and performance Collaborate with customer value architects to shape account strategy Translate usage data into a compelling value narrative for customers Maintain visibility into portfolio health and renewal status Identify expansion opportunities alongside sales based on customer needs Qualifications Bachelor's degree in a relevant field or equivalent experience 3-5 years in account management or client-facing consulting in SaaS Proven ability to manage relationships with senior stakeholders Strong analytical skills to interpret data and trends Experience in developing structured customer engagement strategies Experience in forecasting account health and renewal risks Familiarity with CRM platforms and business intelligence tools Benefits Competitive compensation and stock options 100% employer-paid medical, dental, and vision coverage Opportunities in a hyper-growth start-up environment Work with innovative, home-grown technologies Dynamic, collaborative work culture Transparent culture fostering innovation and performance Career growth and development opportunities Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.