Business Value Manager

Location requirements: Remote based role. Open to candidates in the United States. About The Role BigPanda is seeking a Business Value Manager to join our Business Value Services (BVS) team. This customer-facing role quantifies and communicates the financial and operational value of BigPanda’s agentic AI platform for IT operations—documenting value realized by existing customers and the value opportunity for prospective customers. BVS supports both pre- and post-sales outcomes, including new-customer growth, customer health, renewals, adoption, and expansion. The team champions data-driven value selling through shared models, processes, and tools, partnering across the company and using AI to make value work faster, more rigorous, and more insightful. What You Will Do Champion value selling across strategic accounts and the GTM organization; articulate BigPanda’s value in customers’ language and earn senior-stakeholder buy-inBuild and present value-realization cases for strategic customers and projected-value business cases for major new-logo opportunities, supporting customer health, renewals, adoption, expansion, and new-customer growthTranslate technical use cases and operational improvements into measurable business outcomes and financial results using customer data and defensible modelsEquip Sales, Sales Engineering, and Customer teams with methods, tools, and content for value articulation and measurement; partner with Product on the value proposition and impact of new functionalityDevelop thought leadership, case studies, industry perspectives, and benchmarks; apply AI daily to research, analysis, modeling, and storytelling, and evolve the team’s AI-enabled workflows What Skills And Experience You’ll Bring To BigPanda 5+ years in Business Value, Value Engineering, Customer Success, or a related customer-facing role, with a track record of delivering value work to customer executivesExperience in sales, sales engineering, or customer-facing value roles at a fast-paced technology companyExpertise building technology business cases for both realized customer value and projected prospect valueStrong analytical skills, including navigating complex datasets and sourcing information across multiple systems of recordAbility to build and defend bottom-up value models using financial concepts such as revenue gain, cost savings, risk reduction, cash flow, ROI, NPV, IRR, and paybackExecutive presentation and storytelling skills, with credibility among CIO-, CFO-, and VP-level audiencesHigh ownership, proactive drive, and ability to work collaboratively across functionsBachelor’s degree About Us BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits Competitive equityRemote-first environmentUnlimited PTOTwelve (12) paid holidays throughout the year Comprehensive health benefits#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.Financial planning servicesEmployee learning & development budgetValues-based recognition (quarterly and annually)Social community & ERG programsDog friendly officeLunches provided in officeFlexible work environment along with a work-from-home stipend to support remote work arrangementsValues-based culture Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $178,000 - $210,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.