Customer Value Agreements Supervisor

Job Summary

CVA Supervisor to lead and elevate the execution of our Customer Value Agreements (CVAs). This role plays a critical part in ensuring our customers receive maximum value, equipment uptime, and exceptional support throughout their ownership journey.

Job Qualifications

• 3+ years of experience in fleet management, product support, or customer service.
• Strong understanding of heavy equipment operations and jobsite workflows.
• Experience in customer service and contract management.
• Excellent communication, analytical, and project management skills.
• Able to train and support teams and customers on digital tools.
• Background in Service or Parts Operations Management.

Key Competencies

• Lead, refine, and optimize CVA-related workflows to ensure consistent, high-value delivery to customers.
• Partner with internal stakeholders to reinforce the importance and understanding of CVA processes.
• Work directly with customers and teams to ensure a world-class experience.
• Lead and develop a team of sales support professionals, driving accountability and engagement while identifying new business opportunities and continually enhancing workflows to remove obstacles and improve team efficiency.
• Develop and execute strategic initiatives to drive CVA growth, consistently meeting and exceeding established performance targets.
• Leverage data to uncover opportunities to improve uptime and strengthen the Equipment Management program.
• Collaborate across departments to refine CVA offerings and improve delivery methods.

Employee Benefits

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

Physical Requirements

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information.
• The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.