Customer Solutions Supervisor

About the role

You will be responsible for client support in a specific geographic region. Supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning, including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc.

Responsibilities

• Performance Management of Call Center Representatives; coaching, development, and discipline
• Supervise, train and coach Call Center Representatives
• Process improvement – Uses Six Sigma, Lean & process mapping skills to improve processes and productivity
• Demonstrate interpersonal, project management, written and verbal communication skills
• Prepare management reports as required
• Analyze data and develop strategic improvement plans based on trend patterns
• Develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standards
• Utilizes excellent and professional communication skills to ensure that all internal and external customer needs are met. Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers.

Requirements

High School Diploma required / bachelor's degree is preferred
Minimum of two to four (2 – 4) years of customer service or in store sales experience is preferred
Knowledge of specialty gas, industrial gas, medical gas and welding related products is preferred
One to three (1-3) years of supervisory experience preferred

Qualifications

• Excellent verbal and written communications skills
• Expertise in computer systems and computers applications

Skills

Uses Six Sigma, Lean & process mapping skills to improve processes and productivity

Benefits

Competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level.

Pay

$65,000 - $75,000