Customer Training Lead

Higharc is a VC-backed startup transforming how new homes are designed and built. Join a founding team with experience shipping products for Autodesk, Electronic Arts, Nike, and Apple. We’ve raised over $175M with support from top venture capital firms and 18+ strategic investors in construction, building products manufacturing, and distribution.

About the role

Higharc is seeking a hands-on Customer Training Lead to own our interactive customer training across virtual and in-person formats. Reporting to the Director of Training and Support, you’ll collaborate with our Training Content Lead and internal subject-matter experts to ensure every customer maximizes the Higharc platform.

Responsibilities

• Deliver in-person training at customer facilities that’s hands-on and engaging, traveling up to 50% of the time to US-based locations
• Lead virtual training sessions for remote customers, adapting delivery to keep participants engaged in a digital format
• Identify training needs and partner with the Training Content Lead to customize materials for individual customers
• Stay current with Product, Customer Success, and Implementation teams so training always reflects the latest platform capabilities
• Monitor customer progress during sessions, adjust on the fly, and provide follow-up guidance to reinforce learning
• Gather feedback after every session and use it to refine your training approach

Requirements

• 4+ years of direct customer training experience for a highly technical enterprise software solution—modeling or BIM software experience is a strong plus
• High emotional intelligence and strong communication skills (interpersonal, written, and verbal)
• Proven experience delivering both in-person and virtual training in a classroom-style setting
• Comfort traveling up to 50% of the time to customer locations across the USA
• Ability to customize training materials for different customers and audiences
• Adaptable, resourceful approach and a genuine passion for helping others learn
• Proactive, detail-oriented problem-solving mindset

Nice-to-haves

• Familiarity with using AI tools to streamline content creation and enhance training materials

Working at Higharc

Our company is entirely remote, founded in 2018. Remote work means flexibility to blend work and life, with regular team meet-ups in hubs across the US. Travel requirements, if any, will be communicated early in the interview process.

Benefits

• Competitive salaries with significant equity in a fast-growing, well-funded company
• Comprehensive medical, dental, and vision coverage
• Flexible PTO and meaningful maternity/paternity leave for US-based full-time employees
• Short- and long-term disability plans and a 401K
• Stipend to create an ideal home office and support for ongoing learning and development