Customer Training Lead
About Us
Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors: industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking a hands-on Customer Training Lead to own our interactive customer training across virtual and in-person formats.
About the role
As we invest more heavily in customer enablement, this role will report to the Director of Training and Support and work closely with our Training Content Lead and internal subject matter experts to make sure every customer gets the most out of the Higharc platform.
What You'll Do
- Deliver in-person training at customer facilities that's hands-on and genuinely engaging, traveling up to 50% of the time to US-based locations
- Lead virtual training sessions for remote customers, adapting your delivery to keep it effective and engaging in a digital format
- Identify training needs and partner with the Training Content Lead to customize materials for individual customers
- Stay current with Product, Customer Success, and Implementation so training always reflects the latest platform capabilities
- Monitor customer progress during sessions, adjust on the fly, and provide follow-up guidance to reinforce what was taught
- Gather feedback after every session and use it to keep sharpening your training approach
About You
- 4+ years of direct customer training experience for a highly technical enterprise software solution — modeling or BIM software experience is a strong plus
- A high EQ and strong communication skills, interpersonal, written, and verbal
- Proven experience delivering both in-person and virtual training in a classroom-style setting
- Comfort traveling up to 50% of the time to customer locations across the USA
- Strong ability to customize training materials for different customers and audiences
- An adaptable, resourceful approach and a genuine passion for helping others learn
- A proactive, detail-oriented approach to problem-solving
A major plus if you also bring:
- Familiarity with using AI tools to streamline content creation and enhance training materials