Customer Training Lead

Higharc is a VC-backed startup transforming how new homes are designed and built. Join a founding team with experience shipping products for Autodesk, Electronic Arts, Nike, and Apple. Backed by over $175M from top venture capital firms and 18+ strategic investors in construction, building products manufacturing, and distribution.

About the role

Higharc is seeking a hands-on Customer Training Lead to own interactive customer training across virtual and in-person formats. Reporting to the Director of Training and Support, you’ll collaborate with the Training Content Lead and internal subject-matter experts to ensure every customer maximizes the Higharc platform. This role involves significant travel—up to 50%—to customer locations across the continental U.S.

Responsibilities

• Deliver in-person, hands-on training at customer facilities, traveling up to 50% of the time to U.S.-based locations
• Lead virtual training sessions for remote customers, adapting delivery to maintain engagement in a digital format
• Identify training needs and partner with the Training Content Lead to customize materials for individual customers
• Stay current with Product, Customer Success, and Implementation teams to ensure training reflects the latest platform capabilities
• Monitor customer progress during sessions, adjust in real time, and provide follow-up guidance to reinforce learning
• Gather feedback after every session to refine and improve the training approach

Requirements

• 4+ years of direct customer training experience for a highly technical enterprise software solution (modeling or BIM software experience is a strong plus)
• High emotional intelligence and strong communication skills—interpersonal, written, and verbal
• Proven experience delivering both in-person and virtual training in a classroom-style setting
• Comfort traveling up to 50% of the time to customer locations across the U.S.
• Ability to customize training materials for different customers and audiences
• Adaptable, resourceful, and passionate about helping others learn
• Proactive, detail-oriented problem-solving approach

Nice to have

• Familiarity with using AI tools to streamline content creation and enhance training materials

Working at Higharc

Our company is fully remote, with a distributed team since our founding in 2018. We balance remote work with in-person collaboration through regular team meet-ups in U.S. hubs. Travel expectations, if applicable, are communicated early in the interview process.

Benefits

• Competitive salary with significant equity in a fast-growing, well-funded company
• Comprehensive medical, dental, and vision coverage
• Flexible PTO and meaningful maternity/paternity leave for U.S.-based full-time employees
• Short- and long-term disability plans and a 401K
• Home office stipend and ongoing learning & development support