Customer Learning Lead

About the role

As a part of the Cloud Learning Services team, you will develop and deliver Google Cloud product and solution training to thousands of customers, resale and technology partners, end-users and developers, and has ambitious plans to quickly grow both the range and reach of the training portfolio.

Responsibilities

• Update existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
• Generate partner insights and participate in business reviews to formulate partner strategies.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute and sustain solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Identify trends in solution issues across users, partners, and clients and collaborate with internal teams to mitigate risks in the future.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience in a technical project management or a customer-facing role.
• 3 years of experience in a training sales, client management, or in a professional services role interfacing with Chief Officer (CxO) levels.
• Experience leading enterprise customers through business or technology transformations with account/project management experience.
• Experience writing and discussing agreement documents and proposal documents for professional services engagements.
• Experience with industry-standard financial concepts and metrics.
• Experience driving customer digital transformations using cloud-based solutions (Infrastructure-as-a-Service/Platform-as-a-Service), as well as managing agreements across engineering, sales, support, professional services, and distributed teams.
• Understanding of navigating customer organizational structures, developing and selling services solutions, and on-time delivery.

Pay

US: $140000 - $205000 (USD) + 15% bonus target + equity + benefits

Schedule

Not specified

Benefits

Learn more about benefits at Google.