CUSTOMER SVC REGISTRATION

About the role

To insure and oversee that the daily functions/operations of the clinic are in conjunction with the needs of the physicians, nursing/ancillary support staff and patients. In addition, to obtain/oversee the process in which patient demographic/financial information is acquired to insure quality patient care and appropriate reimbursement for patients, physicians and The Methodist Hospitals, Inc.

Responsibilities

• Enters patient demographic and financial information accurately into the computer for purposes of billing with appropriate agency.
• Obtains all necessary documents related to patient's identification and insurance.
• Obtains all necessary signatures and issues all regulatory documents.
• Reconcile patient charges with services provided in the clinic.
• Data submitted to appropriate billing agencies for payment of physician services.
• Assigns and enters diagnosis codes for all outpatient diagnostic accounts and inputs charges.
• Verifies insurance eligibility for all patients and obtains all necessary pre-certifications and/or prior authorizations.
• Assists patient in arranging financial assistance prior to appointment on all cash account and/or co-pays.
• Collects and processes co-pays as appropriate.
• Processes reports as appropriate.
• Maintains department statistics.
• Registers patients for NST's on non-clinic days.
• Transports medical charts/equipment from NLC clinic to SLC clinic.

Qualifications

• Must possess a working knowledge of Federal billing regulations governing Medicare and Medicaid programs as well as private payers.
• Successfully passes the Medical Terminology class within six (6) months of hire.
• Successfully passes the ICD-9 and CPT coding exam within six (6) months of hire.
• Must be able to type a minimum of 35 wpm.
• Proficient use of personal computer and computer keyboard necessary and successfully passes the computer proficiency exam.
• Successfully passes the Epic Proficiency exam(s) for the application(s) applicable to job requirements.

Education

• High School Diploma/GED Equivalent Required
• Associates Preferred
• 2 Healthcare/Medical Required