Customer Support Specialist I

About the role

The organization operates within the banking industry, addressing the challenge of delivering effective customer support for financial products and services. It focuses on providing accurate and timely assistance to customers through various communication channels, facilitating access to banking solutions while maintaining compliance with policies and procedures. The organization emphasizes employee growth and inclusivity, supporting a diverse workforce and offering comprehensive benefits.

The Customer Support Specialist I role serves as the initial point of contact for incoming customer inquiries about new and existing banking products and services. This position is responsible for delivering prompt, accurate responses to customer questions and concerns, contributing to customer satisfaction and supporting the organization’s service and sales objectives. The role requires developing a thorough understanding of banking products and policies and being able to work independently in remote or onsite settings.

Responsibilities

• Respond to inbound customer calls regarding existing accounts and services.
• Maintain detailed knowledge of basic banking products, services, policies, procedures, and regulatory requirements.
• Handle complex customer situations with minimal supervision, making decisions that minimize risk.
• Actively listen to identify customer needs and apply appropriate approaches to achieve desired outcomes.
• Communicate effectively using strong verbal and written skills.
• Manage basic customer complaints and escalate issues when necessary.
• Meet entry-level departmental service and sales standards.

Requirements

• Associate’s degree or relevant knowledge/skills gained through experience preferred.
• Customer service experience preferred.
• Call center experience preferred.
• Proficient PC and data entry skills.
• Proven job stability.
• Excellent written, verbal, and listening communication skills.
• Ability to work effectively with diverse populations.
• Punctuality and consistent attendance.
• Flexibility with work schedules including possible evenings and weekends.
• Ability to use a headset and sit for extended periods.
• Capability to work in a fast-paced, high-volume environment.

Pay

Starting rate: $21.00 per hour. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.