Customer Support Specialist I

About the role

kSARIA Corporation is an industry-leading manufacturer and installer of fiber optic and electrical interconnect solutions for the defense and aerospace industry. The Customer Support Specialist serves as the primary interface between CIA&D’s customers and the internal organization throughout the entire ordering process, from RFQ receipt through order entry, contract review, and product shipment.

Responsibilities

• Post RFQs to the quote log and follow up on incomplete quotation packages.
• Monitor the quote process to ensure quotations are submitted to the customer on time.
• Submit and follow up with customers on open quotations.
• Work with Strategic Account Managers and Representatives to support business and overall customer satisfaction.
• Monitor and complete all customer-required documentation (representations, certifications, etc.).
• Manage and monitor various customer portals for incoming orders and RFQs.
• Enter customer orders, confirm order receipt, and acknowledge delivery dates with customers.
• Manage the contract review and sign-off process.
• Field incoming customer requests for order status and coordinate with internal functional managers to develop cohesive responses regarding order status, changes, and expedites.
• Manage open order reports and meetings with assigned accounts.
• Attend customer visits to CIA&D and facilitate internal meetings.
• Support Program Managers and track production progress, reporting progress to the customer.
• Perform other duties as assigned.

Skills

• Ability to work independently with highly professional verbal, writing, and interpersonal skills.
• Effective collaboration and relationship-building with customers.
• Tenacious follow-through to close out customer-required actions in a timely manner.
• Comfort working with highly confidential information.
• Proactive attitude and willingness to take on tasks to balance workload across the organization.
• Previous experience in a customer service role required.
• Extremely organized with high attention to detail and strong time management.
• Experience with ERP systems in a manufacturing environment preferred.
• Familiarity with U.S. government contracting FAR requirements and contract terms and conditions preferred.
• Self-directed work ethic with strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Office.
• Willingness to learn additional software tools to support professional growth.

Requirements

• 0–1 years of general experience preferred.
• U.S. citizenship or permanent resident status required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off
• 401(k) retirement plan with match