Customer Support Specialist

Core Responsibilities

• Processes orders for products and/or services from sales staff or direct customer contact.
• Orders may range from off-the-shelf quick ship to longer cycle, more complex orders.
• Responsible for proactive, thorough follow up on order backlog to ensure order details are current.
• Provides timely communications on order status and changes to relevant parties.
• Maintains virtual customer files with sales contracts and other information.
• Coordinates and meets with other departments regarding order status, shipping dates, prices, product availability and back orders.
• Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
• Provides price & availability, formal quotations and other pre and post order support functions for standard and some specialty products and services.

Qualifications

• High School Diploma or equivalent
• Technical Aptitude
• 1 + years of experience with order management, account management, or similar experience
• Customer Service experience
• Experience with billing, invoicing, quoting, or related activities
• Experience supporting a sales team preferred
• Ability to work with diverse workforce and customer base in a matrixed organization
• Proficiency in Microsoft Office Suite
• PREFERRED: Experience with Salesforce.com Customer Relationship Management (CRM), AS 400, and Select Configure Price Quote (SCPQ) tools, SAP S/4HANA

What We Can Offer You

• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program

Pay Range

The estimated pay range for this position is $24/hr. to $27/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location.

Benefits

• Competitive compensation package
• More fulfilling work experience
• Competitive benefits program
• Medical, Dental, and Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition Reimbursement
• Employee Discount Program

Additional Information

• Embraces the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!
• Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program.
• Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.
• We reserve the right to modify this job description and assign additional duties as needed.