Customer Support Specialist
Neighbor · Lehi, UT · 2 mo ago
On-siteCustomer ServiceFull-time
About the role
Support customers through phone, email, and chat channels. Troubleshoot issues and escalate complex cases as needed. Maintain customer satisfaction and loyalty.
Responsibilities
- Troubleshoot and resolve customer issues efficiently
- Handle escalations and provide solutions to complex problems
- Communicate effectively with customers via phone, email, and chat
- Maintain positive relationships with customers
Requirements
- Bachelor's degree in a related field or equivalent work experience
- 2+ years of customer service experience
- Strong problem-solving and communication skills
- Proficient in Microsoft Office Suite
Qualifications
- Experience with CRM systems
- Knowledge of industry-specific software (optional)
Skills
- Excellent verbal and written communication skills
- Ability to handle multiple tasks simultaneously
- Strong organizational and time management skills
Benefits
- Flexible schedule
- Comprehensive health insurance
- 401(k) retirement plan
- Professional development opportunities
Pay
- $20 - $25 per hour
Schedule
- Monday - Friday, 8:00 AM - 5:00 PM
Note: The company uses AI tools to support the hiring process but final decisions are made by humans. For more information about data processing, contact the company.