Customer Support Specialist

About the role

The Customer Support Specialist is responsible for new and existing client set up and client maintenance. Activities include store setup, customer training, escalated customer issues, billing issues, and vendor set up. The Specialist also owns setting up launch parties with customers and facilitating them. They are responsible for proactively seeking customer feedback, reacting to issues with agility, providing training and materials to customers, and supporting escalated customer issues.

Responsibilities

• Set up new and existing clients including storefronts, customer training, and launch parties
• Proactively seek customer feedback and react to issues with agility
• Provide training and training materials to customers to support successful storefront adoption
• Follow company guidelines for 60 days post-adoption check-back
• Support escalated customer issues (Tier 2, Tier 3)
• Follow up on customer issues requiring additional research
• Investigate and resolve billing issues and monitor receivables

Requirements

• Bachelor's degree with 0-2 years of experience
• Must be 18 years of age or older

Qualifications

• Basic qualifications include education and experience as outlined above

Skills

• Customer service skills
• Problem-solving abilities
• Ability to train others
• Attention to detail

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption, and Surrogacy Assistance
• Tuition Reimbursement

Pay

$24.00 - $25.00 hourly

Schedule

Details on the schedule will be provided during the interview process.