Customer Support Specialist

Responsibilities

• Build and maintain strong relationships with customers to support business growth and ensure a positive customer experience
• Respond to customer inquiries in a timely and professional manner
• Proactively communicate production updates, delays, or changes to customers
• Provide pricing information as needed
• Demonstrate a strong sense of urgency based on customer needs
• Collaborate effectively with internal teams and support external customers
• Accurately document customer changes and coordinate updates through production
• Escalate issues and involve appropriate departments when necessary
• Manage day-to-day activities for assigned accounts, serving as a liaison between customers and internal departments (Quality, Engineering, Manufacturing)
• Process and verify purchase orders for accuracy
• Estimate delivery timelines based on lead times and track orders throughout production
• Maintain accurate and up-to-date records within CRM and ERP systems
• Run daily reports to track order status and take appropriate action
• Manage communication through shared inboxes for customer inquiries
• Perform account maintenance, including customer portal management

Requirements

• Strong interpersonal skills with a proactive, customer-focused approach
• Excellent verbal and written communication skills
• Exceptional organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, CRM, and ERP systems
• 1–2 years of customer service experience preferred
• High school diploma or equivalent required; Associate’s degree (AA) a plus
• At least 1 year of administrative experience in a manufacturing environment preferred
• Experience with ERP systems (e.g., Epicor or similar) is a plus

Benefits

Health, dental and vision insurance
401K with company match
Life Insurance
Flexible Spending Accounts
Generous annual time off policy
12 Company-Paid holidays
Solid Wellness Program to support your personal health goals
Professional development opportunities

Pay

TBD

Schedule

TBD