Customer Support Specialist

Responsibilities

• Serve as a point of contact for K-12 streaming customers, ensuring timely and professional communication
• Respond to inquiries and provide accurate solutions to account-related questions and platform navigation
• Support new customer onboarding by assisting with setup, content booking, renewal updates, and training resources
• Manage scheduled check-ins, surveys, and follow-up communications to ensure satisfaction
• Maintain and review account health reports to identify trends and address potential issues before they impact the customer experience
• Collaborate with internal teams to share insights that improve customer engagement and retention strategies

Requirements

• Bachelor's degree required
• Experience in customer service or digital support
• Strong technical troubleshooting and problem-solving abilities
• Proficiency with CRM systems and digital platforms
• Excellent written and verbal communication skills
• Able to manage multiple priorities and meet deadlines

Benefits

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
• 401(k) plan with employer match
• Competitive paid time off: vacation, personal time, holidays, and winter break
• Company sponsored volunteer & community outreach opportunities
• Organizational growth potential through our company sponsored online learning platforms
• Hybrid work schedule with on-site work Monday through Thursday and the option to work from home on Fridays, subject to change based on evolving business needs and priorities

Pay

Competitive salary commensurate with experience

Schedule

Hybrid work schedule with on-site work Monday through Thursday and the option to work from home on Fridays, subject to change based on evolving business needs and priorities

Equal Opportunity Employer

Employer of choice including disabilities and veterans