Customer Support Specialist

Position Responsibilities

• Possess 1-2 years of Helpdesk Support Experience.
• Basic understanding of networking, including OSI model concepts, a basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
• 24×7 monitoring and support of hardware and software supporting critical operations of a global network.
• Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site specific policies and procedures.
• Absorb and assist personnel in the field with real-time troubleshooting of system and network issues via Phone, E-Mail, and Live-Chat systems.
• Provide Tier 0/1 Helpdesk support for various systems throughout the Mission Command Support Center, provide Tier 2 support for Blue Force Tracker family of systems.
• Accurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit/company with the issue, location, and complete history of issue being worked.
• Maintain and monitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observed.
• Ability to work in a fast-paced environment.
• Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine real root of problem.

Position Requirements

• Possess 1-2 years of Helpdesk Support Experience.
• Basic understanding of networking, including OSI model concepts, a basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).

Work Hours

24/7 NOC

Location

Colorado Springs, CO

Company Information

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.