Customer Support Specialist

What You’ll Do

• Respond to customer inquiries via phone, chat, and email
• Troubleshoot basic platform questions and guide customers to solutions
• Escalate more complex issues to senior team members when needed
• Document all interactions accurately in our ticketing system
• Follow up to ensure issues are resolved and customers are satisfied
• Identify common questions and suggest ways to improve support resources

What We’re Looking For

• 0–2 years of customer service experience (retail, hospitality, call center, or SaaS preferred)
• Strong communication skills (written and verbal)
• Positive, patient, and customer-first attitude
• Able to multitask and stay organized
• Comfortable learning new software and systems

About Biller Genie

Biller Genie is a fast-growing B2B SaaS platform helping businesses get paid faster. We have offices in Miami and Orlando and serve clients nationwide.

Benefits

• Medical, Dental, Vision
• 401(k) with up to 4% match
• Flexible Open PTO

Our Mission

To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.

Our Core Values

• Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
• Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
• Catch Up - We are high performers and love a fast-paced environment.
• Believe in the Genie - We are passionate about where we are going as a team and we show we care.
• Class shines - We are articulate professionals who carry ourselves well and speak with purpose.