Customer Support Specialist

About the role

Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities.

Responsibilities

• Professionally handle 50-60 inbound calls for multiple lines of service.
• Aid and resolve customer requests and inquiries.
• Maintain and retain existing customers with an opportunity to grow the business.
• Aid with data entry, reports, and other tasks to support our sales team.
• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
• Create work order requests and email appropriate groups based on priority issues.
• Occasionally make outbound calls on leads, create appointments for sales, and follow up on priority customer service concerns.
• Perform other duties as assigned.

Requirements

• Bilingual in Spanish is preferred but not required.
• Strong multi-tasking, attention to detail, and problem-solving skills.
• Excellent computer skills and phone etiquette are necessary. Minimum typing speed of 40 words per minute.
• Strong knowledge of Microsoft Office (Outlook, Word, and Excel).
• Keep a positive attitude under stressful situations is a must.
• High energy level and enjoys a fast-paced environment.
• Punctual.
• Possess a strong work ethic, team player mentality, and customer service driven.
• At least 3 years' customer service experience, preferably in a call center setting. Inside sales experience a plus.
• Ability to lift 25 lbs.

Qualifications

• High school diploma or equivalent.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• Hybrid 3 days in office, 2 days WFH.
• Flexible work schedule: Monday through Friday, 10:00 am - 6:30 pm.
• Competitive starting rate: $22.55 an hour.

Pay

• $22.55 an hour.

Schedule

• Hybrid 3 days in office, 2 days WFH.
• Work schedule: Monday through Friday, 10:00 am - 6:30 pm.