Customer Support Specialist

About the role

If you are looking for a job that...

- Can get you in the door of a SaaS company even without tech/SaaS job experience

- ACTUALLY values work/life balance

- Fosters a collaborative learning environment

- Consistently promotes from within

- Is fully remote

Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our Customer Services Team.

What You’ll Do

• Monitor the Support inbox, responding to customer emails, and returning phone calls
• Learning the Promoboxx platform and becoming a product expert
• Answering general questions about platform functionality and best practices from internal members
• Conducting 1:1 Zoom trainings with users
• Updating account and brand network data (involves some basic data work)
• Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaigns
• Assisting with additional team projects as needed

Qualifications

• Customer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role)
• Bachelor’s degree preferred
• Familiarity with tech tools and data spreadsheets is ideal
• Strong attention to detail, accuracy, organization, and follow-through
• Able to learn new software platforms quickly and clearly explain product functionality to customers
• A positive, motivated, and team-oriented attitude
• Preference for candidates interested in growing with Promoboxx long term

Benefits & Perks

• Base compensation of a yearly salary paid twice monthly
• Health benefits
• Stock options
• 401(k) match program
• Remote work environment
• Unlimited flexible PTO
• Relaxed, fun, and collaborative team culture
• Experienced leadership invested in your success
• Opportunity for career advancement
• Employee rewards program
• Professional development opportunities
• Promofox swag

Benefits

• Health benefits
• Stock options
• 401(k) match program
• Remote work environment
• Unlimited flexible PTO
• Relaxed, fun, and collaborative team culture
• Experienced leadership invested in your success
• Opportunity for career advancement
• Employee rewards program
• Professional development opportunities
• Promofox swag